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How to solve Xentry [2221-45] No access authorization

One of customer had Xentry error"[2221-45]No access authorization for XENTRY Diagnostics was found on the server,you must contact the User Help Desk."when running MB SD Connect C4 2016.07V Xentry diagnostic software on Windows 7.

Xentry [2221-45] No access authorization-1.jpg

Browse to C:Mercedes-BenzXentryfusokoeclipseplugins,delete com.daimler-Xentry.diagservice_1.6_0.201607081047 file.

Xentry [2221-45] No access authorization-2.jpg

Problem has been solved.

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